UKNM: Tesco's Promise!! Haaaa

[Fiona McLeod]

The home delivery service has got a very long way to go, almost every aspect

of it is out of sync at the moment....


Tesco's Home-Delivery state that if they are out of a product they will

bring the next best thing. I order a bottle of Sauvignon-Blanc, they deliver

a bottle of Claret!!!


I was told that the order would be delivered between 6pm & 7pm (so I leave

work early) & they eventually rock up at 9pm, completely screwing up cooking

for my friends who arrived at 8pm.


My total bill came to £75 (very high for all that I got, I thought) and on

checking my order against the food that arrived found that they were £35

out. THEY HAD NOT DELIVERED THIRTY FIVE POUNDS WORTH OF MY ORDER. It took me

about 20 mins to go through what had been ordered against what had arrived,

but by that stage I had a bee in my bonnet!!!


That is a CRAP service.


Mc

Fiona Mcleod

Producer

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-----Original Message-----

From:

ownerchinwag [dot] com

 [

ownerchinwag [dot] com]On">mailto:ownerchinwag [dot] com]On

 Behalf Of Robin

Edwards

Sent: 22 November 2000 23:13

To:

uk-netmarketingchinwag [dot] com

Subject: Re: UKNM: Re: Re: Waitrose man in The Guardian



> I'd love to see home delivery grocery shopping stay, but I don't think its

> a sure bet yet. One hour delivery for non-premium goods may yet prove to

> be a quick way to lose truck loads of cash.

>

> We await the fulfillment genius who can make our e-commerce dreams come

> true ;-)

>

> Regards

>

> Martin Lloyd


I'm convinced the answer will come, and will be something that is

revolutionary rather than evolutionary. Some of the "collection point" ideas

from the US look interesting but still seem to be fundamentally flawed.

Ironically whenever I order something for delivery to my home I seem to end

up taking a "we tried to deliver a parcel to you" card down to the sorting

office so why not cut out the middle (post) man and just leave it there for

me in the first place?


Or is it even more of an irony that no-one can successfully deliver a

fulfillment solution?


Robin


--

Robin Edwards

Clockworx

T: +44 1543 252370           F: +44 1543 420761

E:

robinclockworx [dot] co [dot] uk

     W: http://www.clockworx.com/ W2:

http://www.shopworx.net/



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