customers

Creating the best journey for your customers can be a long process which involves many different internal and external factors and joining up all the dots can take time. At today’s event, we will hear from many of the experts in that process and look at the best tools on the market that will help you manage the process effectively.

Since Jonathan joined Shop Direct Group, online sales have grown to 75% of the company’s revenue. In the last year alone, traffic to the Group’s mobile sites has increased by 250% and 20% of all online transactions are now completed via mobile devices.

Does marketing and customer service need to blend for an effective social customer service strategy? In this one day workshop we are exploring the consumer led rise in use of social media for customer service. You'll learn about the latest trends and how to build an effective plan for your business in order to implement a strategy for the future.