Dealing with Difficult People

Event Info

Tue 22 May, 2012 from 10:00am - 5:00pm
Indie Training Fund at Lux
2-4 Hoxton Square
London, N1 6NU, UK (Map)
Cost: ITF company member or freelancer £50 / Non-member £200



A one-day seminar for production managers, team managers or anyone who would like to develop their people management skills.


  • defining difficult and aggressive behaviour
  • understanding, predicting and dealing with incidents
  • game playing and how to avoid it
  • building positive relationships
  • non verbal behaviour
  • personal development planning

A highly practical day that will help you identify your strengths and weaknesses in a conflict situation and develop the skills you need to manage difficult situations. Using TV based case studies, exercises, questionnaires and delegates’ own experiences.

The tutor:
Sue Ahern, Creative People:

Sue worked for the BBC as a producer in network radio and TV production, becoming Senior Training Manager for Radio, responsible for the management and design of journalistic, technical and creative training. After the BBC she worked inindependent TV and radio, advertising, press and other media related businesses. Sue joined Creative People in 1995. She specialises in helping individuals to realise their potential.

What the delegates say:
'Brilliant course, a real eye opener'. Uli Hesse, Stolen Moments

'The personality profile was very handy - it helped me to understand the behaviour & reaction of other people'. Kasia Uscinska, Freelance

To find dates, check availability & to book visit or contact: bookingsatindietrainingfund [dot] com.  



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