The Financial Services Conference – Experiences & Insights

Event Info

Wed 22 Jun, 2016 at 8:30am
One America Square
17 Crosswall
London, EC3N 2LB, UK
Cost: From £549+VAT


Actioning Customer Insights For Excellent Customer Experiences & Consumer-Centric Financial Services: Embracing The Voice Of The Customer To Always Put The Customer First & Deliver Seamless Multi-Channel Journeys & Experiences For Results That Justify Investment.


A one-day, brand-led conference and networking event, 22nd June 2016, One America Square, London.


Download the brochure here to see the full agenda:  


24 Senior Speakers From Finance Brands: Mastercard ● LV= ● Nationwide Building Society ● Barclays ● Allianz Insurance Plc ● Metro Bank ● Barclaycard ● AIG Europe Ltd ● John Lewis Insurance ●Royal Bank of Scotland ● Prudential ● Telefónica UK Ltd ● Travelex ● ● Money Advice Service ● Domestic & General ● Standard Life Plc ● GE ● Homeserve ● Hiscox ● Nutmeg ● Post Office Ltd ● Santander UK ● ABN AMRO Commercial Finance Plc


Advanced Strategies For Capturing & Harnessing Customer Insight To Embed Truly Customer-Centric Cultures & Deliver Consistently Excellent Multi-Channel Customer Experiences For Measurable Bottom-Line Impact: Best-In-Class Customer Experience Showcase: Design and deliver outstanding customer experiences to exceed expectations and drive brand loyalty Putting The Customer At The Heart Of Your Organisation: Embedding a customer-centric culture by delivering valuable insight and engaging colleagues at all levels Measuring Experiences, Demonstrating ROI, Boosting Investment: Build a complete picture of the customer experience for results-focused investment across the business Harnessing Actionable Customer Insight: Proven and innovative approaches for real insight to deliver personal, engaging customer experiences Optimising Multi-Channel Customer Journeys: Map and create seamless multi-channel customer journeys for consistent, excellent experiences Customer Excellence In The Digital Age: Driving digital integration to meet customer demands and add true value to the digital customer experience Getting Closer To Customers With Social Media: Best-practice interaction on social media and how we can harness these interactions to deliver real customer value What’s Next For Financial Services? Creating adaptable insight and experience models to fit with upcoming trends, technologies and ever-changing regulatory requirements  

 For more information please please call us on +44 (0)20 3479 2299 or email infoatfinancialservicesconference [dot] com