Social CRM

Access Into... CRM & Social Media

A seminar designed for professionals working in Not For Profit organisations. Understand your social media audience better using CRM technology

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Date: 4 December 2014
Location: Magic Circle, UK

Social CRM Brussels 2013

Social CRM 2013 is a two day event that explores the latest strategies, best practice and case studies for building stronger relationships with your customers through social media. We are joined by a team of experts and brands to explore new opportunities for marketing, communications and customer service.

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Date: 26 November 2013
Location: Our Social Times, BE

Social CRM 2013 - London

SCRM13 is a compelling two-day conference and workshop that highlights the latest thinking and practice in social customer engagement. This year we’re exploring how brands are moving beyond mere engagement, towards sustaining genuine customer relationships.

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Date: 9 July 2013
Location: Cavendish Conference Centre, UK

Citizen 2013

A conference on next generation government and service.

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Date: 13 June 2013
Location: Park Plaza Westminster Bridge, UK

SMW REWIND: Social CRM - A Practical Look [video]


Hosted at Hub Westminster on Wednesday, 26 September 2012, the SMW session Social CRM- A Practical Look at What it is and How to Get Started, explored the big questions:

  • What it Social CRM? 
  • What are the benefits?
  • What are the barriers? 
  • Is anyone using it? 
  • How do I get started?

Sponsored by NixonMcInnes, the social business and digital innovation consultancy group, the session focused on the realities brands face when thinking about social CRM.

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WEBCAST - Social CRM: What is it, and how can I implement it with CRM?

Confused about social CRM? This webcast from Sage will show you the methods, tools and best practice needed to implement an effective social CRM strategy - one with ROI you can prove.

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Date: 13 June 2012
Location: Online, UK


Next generation citizen engagement. A conference focusing on government service provision in the digital age.

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Date: 28 June 2012
Location: Park Plaza Westminster Bridge, UK

The Social Customer 2012

The Social Customer 2012 is London’s leading social customer engagement and marketing conference.

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Date: 29 March 2012
Location: Prospero House, UK

Inside the Firewall: The Social Business Revolution supported by Nokia

How social media trends, disciplines and tactics are being used inside organisations to revolutionise internal communications, collaborative working, customer care, product development and building profitability.

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Date: 17 February 2012
Location: Design Council, UK

Facebook, M&S, Nando's and Capgemini to Join Chinwag Live: When Customer Service Goes Social

Chinwag Live: When Customer Service Goes Social just got really exciting with the announcement of some leading brands joining the panel.

The event, taking place on Wednesday 5th October, will look into the profound impact social media is having on how corporates interact with their existing and prospective customers.

We are very pleased to announce that we'll be joined by Gavin Sathianathan, Strategic Partner Manager at Facebook, Julia Monro, Community Manager at Marks and Spencer, Boris Jacquin, Digital Marketing Manager at Nando's Australia and Guy Stephens, Technology Consultant at Capgemini (UK).

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Lifting the Lid on Social CRM - Chinwag Live: When Customer Service Goes Social [Event]

Social Media Buttons

Chinwag Live returns to London on Wed 5 Oct, 2011 with an evening session that explores what happens When Customer Service Goes Social, sponsored by Conversocial.

The impact of social media is having an increasing impact on the way organisations market themselves and interact with their customers. Conversations previously confined to phone or letter are now taking place publicly on Facebook, twitter and other social media channels.

Taking place right in the middle of National Customer Service Week our expert panel will look into the profound impact social media is having on how corporates interact with their existing and prospective customers. 

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Chinwag Live: When Customer Service Goes Social

Social media is having a profound impact on how corporates interact with their existing and prospective customers. Join us as and our expert panel as we explore the social possibilities of customer service.

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Date: 5 October 2011
Location: Design Council, UK

Facebook Customer Service is a 24hr Job: Case Study

Total Dislike by Mike D

The past weekend showed that many consumers these days have the expectation that if brands are on Facebook they’re offering customer service 24/7.

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SMW London Round-up: Social CRM: Building Customer Love <3, sponsored by Nokia and Nixon McInnes


Social Media Week London generated so much coverage that it’s taken us a little while to pull together all the information. This review brings together the video, coverage and slides from Social CRM: Building Customer Love, sponsored by Nokia and Nixon McInnes.

Social Media has changed the playing field in CRM, some companies are embracing this change and using it to help develop stronger, more transparent relationships with their customers. 

The event looked at how different companies have used Social Media to develop meaningful relationships and recommendations and how you can take key steps to develop your online reputation.

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Social CRM 2011

Social CRM (London) will explore the latest tools and techniques for implementing a successful Social CRM strategy.

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Date: 6 May 2011
Location: Cavendish Conference Centre, UK